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Crown to Cuff’s Terms and Conditions

Please take a moment to read through our terms and conditions. If you have any questions regarding them, don’t hesitate to call us on 07734 703 066.

 

Bespoke Suits T&Cs

 

Ours Aims and Commitment to You

We aim to have bespoke suits ready at least 4 weeks before a wedding or similar occasion. In the event of any unforeseen circumstance, such as delivery delay or further alterations, we will commit to delivering your suit up to the day of your function.

 

What We Ask of You

You must attend a fitting appointment and you must try on all garments (including tailored suits) to be sure that they fit. If you feel that the fit is not satisfactory after your appointment, please report this to us immediately or no later than the next day. We cannot accept responsibility if you fail to do so.

 

Cancellation Policy

You may cancel your full order within 24 hours from our 1st visit and receive a full refund. In the event of the full order being cancelled within 48 hours of the 1st visit, you lose 50% of your total order. In the event of the full order being cancelled after 48 hours, you should expect to pay the full cost of your order.

 

Confirmation of Order

Once your order has been placed, the tailor will go through all options chosen by you, which will include style, fit and fabric. It will be your responsibility to confirm the order before we leave. If you would like to change your order, then we require the information within 24 hours of the measuring appointment.

 

Charges

If a party has had a change of body shape and failed to inform us for a free re-measure, then a charge may be applicable depending on personal circumstances. In the result of a garment needing a full remake, we will require a 50% remake cost of the full RRP.

 

Payment

A 50% deposit is due on our 1st visit, and the full balance will be due on the 1st fitting appointment.

 

Tailored Suits Hire T&Cs

Note, the deposit is defined under the Cancellation Policy and also the Payment Rules.

 

Ours Aims and Commitment to You

We aim to have all hired suits ready a week before your function date. We are responsible in delivering any changeover garments needed up to the day of your wedding.

 

What We Ask of You

You must attend a fitting appointment and you must try on all garments to be sure that they fit. If you feel that the fit is not satisfactory after your appointment, please report this to us immediately or no later than the next day. We cannot accept responsibility if you fail to do so. If you cannot attend the fitting appointment, the same rules apply once you have tried on the garments yourself. We cannot accept responsibility for any garments that do not fit unless they are reported to us by the day following your fitting date. You must ensure that you treat the garments with reasonable care. If any of the party members feel they need to be re-measured, you would need to contact us 2 months before the delivery date, and we will come out free of charge. If you fail to inform us of a change of size and the suit does not fit on the fitting appointment, you may be charged. A collection appointment will need to be arranged with a date and time that suits you before the function day. If this is not possible then we will contact you directly after the wedding.

 

Cancellation Policy

You may cancel your full order within 48 hours from our 1st visit and receive a full refund. In the event of the full order being cancelled after 48 hours of the order date, you will lose 50% of the full hire amount plus the security deposit of £200.00. In the event of the full order being cancelled up to 1 month before your function date, you should expect to pay the full cost of your order per suit plus the security deposit of £200.00. In the event of single hire being cancelled after 48 hours of the order date, you may exchange the full amount to another date/or party member within 12 months. Otherwise, you should expect to lose 50% of the single hire amount. In the event of a single hire being cancelled up to 1 month before your function date, you will lose/expect to pay the full cost of your order per suit.

 

Accidental Damage Waiver

As you have paid a premium for the Accidental Damage Waiver, we will waive any charges that would normally arise following accidental damage to any or all of the garments whilst being used appropriately. The waiver will not apply if, in the opinion of ourselves, the garments have become damaged through inappropriate use. We reserve the right to charge for any garment which is lost, stolen or returned damaged.

 

Charges

If a suit plus accessories are returned later than the agreed date, a charge of £60.00 per day, per outfit will become payable thereafter. If accessories are returned later than the above agreed date, a charge of £8.00 per day, per item will become payable thereafter. Lost garments will be charged to you at their value. If a party has had a change of body shape and failed to inform us for a free re-measure, then a charge of £10 per garment change will be taken off the refundable deposit.

 

Payment

A 50% deposit is due on our first visit and the full balance will be due on receipt of the last party member’s measurements.  A £200 security deposit will need be taken before we can process the order. This security deposit will be refunded once all garments have been returned. Any charges (from above) will be deducted from this deposit and anything exceeding the £200 will be charged accordingly. Any charges that have been applied will need to be paid on the date given by ourselves.

 

Have a question regarding our tailored suits or the above terms and conditions? Call Crown to Cuff on 07734 703 066.

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